Policies

Refund Policy

At Phyber Guard, all services and products are delivered face-to-face. We do not use any shipping services or postal systems.

Due to the nature of our physical and customized delivery model, we do not accept returns once a product has been delivered and configured.

If a product is defective upon delivery, we will:

Inspect the device face-to-face
Repair or replace it immediately
No shipping or return process — resolution is always in person

Refunds:

No refunds for digital services or physical services after delivery
Hardware refund only possible if the issue is confirmed during delivery

To request an issue review, contact us within 24 hours of delivery via: contact@phyberguard.com or WhatsApp Business / Signal / Session

Privacy Policy

We do not collect, track, or store any personal data from our clients.

Only strictly necessary cookies are active (basic store functionality)
No user accounts

Third-Party Services & Data Responsibility

Phyber Guard does not operate or control any proprietary servers. We do not collect or store user data.

All devices are configured with publicly available, open-source applications. While we customize and harden these tools to the highest security standards, we do not hold responsibility for data stored or managed by any third-party service or application used on the device.

Device configuration happens face-to-face, and no setup data is stored after delivery.

Terms of Service

By contacting Phyber Guard for purchase or consultation, you agree that:

All products and services are delivered and configured in person, within Europe only
There is currently no online checkout — communication is initiated via WhatsApp Business, Signal and Session
You must be present in person to receive the service or product
Devices are configured for maximum security; we are not liable for changes made post-delivery
Payment is currently handled manually; live checkout links will be enabled soon

Disclaimer – Brand Affiliation

Phyber Guard is not affiliated with, endorsed by, or sponsored by Google LLC, Apple Inc., or any of their subsidiaries.

The phones and routers offered are modified consumer devices, sold strictly for enhanced privacy and cybersecurity use-cases. All logos and trademarks remain the property of their respective owners.

Shipping Policy

No shipping services
No postal delivery
No couriers
No third-party handling

All products are:

Delivered directly to you in person
Physically demonstrated and configured
Delivery timeframe: 1 to 9 days after payment confirmation
Available only in Europe

Order Process & Delivery Confirmation

All orders are handled manually. Before any payment is accepted, the customer must first contact us to confirm availability, delivery schedule, and device quantity.

Only after receiving our direct confirmation can the customer proceed with payment. No automatic checkout or shipping is available.

To schedule a delivery, contact us through WhatsApp Business, Signal, Session, or contact@phyberguard.com.